Frequently Asked Questions

When will my items be shipped?

We will ship your order within 3-5 business days of receiving your order. We are excited to prepare, package, and ship your items.

Shipping times are calculated with business days, which are Monday-Friday, not including holidays.  If you haven’t received your order within 4 weeks of ordering, please contact hello@shopcloudycreative.com

Where are my items shipping from?

All items will be shipped from Oregon.

How will my items be shipped?

Items are shipped out by the United States Postal Service (USPS).

Do you ship internationally?

Not at this time.

Can I cancel my order?

You can cancel an order before it ships. Orders typically ship within 3-5 business days. Once the order ships it cannot be cancelled. 

What if my package is returned to the seller as undeliverable?

Any packages returned to the seller that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.

Can I return my order?

If you don't love your purchase please contact us within 30 days of receipt to arrange for a replacement or refund.  Please contact us at hello@shopcloudycreative.com with your order number and the item you’d like to return. Please see our return policy here for more information.

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that your send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 30 days of the purchase of your order.